I was on a mission last night to get myself a copy of a
magazine.
After a meeting, a few minutes before 9 PM (SM Naga’s closing
time), as every tenants were abruptly preparing to go home, I entered the
bench/ store.
Picture this: The sign says ‘OPEN’, the doors are open and a
couple of shoppers are still looking for items to buy.
And as soon as I was about to approach the counter where a
shop boy and a shop girl were next to each other tidying things up, the
man-ttendant blurted to the lady guard past me, “Dapat kaya nag-ano ka nan a sarado
na.”
Ignoring his rudeness, I went to ask the lady cashier (I
assumed her to be since she’s behind the cash register), “Miss, meron po ba
nung benchmark.. magazine?”
To which immediately replied, “Mayo po.” I know that sounded
like either she doesn’t know what I asked for or she wants to get rid of me
stat so she could go on to their task of balancing off their transactions of
the day.
My parting word was an upset “Okay.”
Folks, exceptional customer service, eh?
As I was walking to the exit door, I realized: I got
Oprah-ed.
I do not deserve to hear him say that. (Customer Service
101: Learn how to be nice all the time.)
I do not deserve to get an exasperated reply from her. (Customer
Service 101: Always be in the know.)
Given the circumstances and the fact that I was looking for something
and if it’s available I will purchase it right away, I do not deserve those
uncivil conducts.
That stress all due to my fancy for a copy of a magazine
which sells for only 100 apiece.
Disclaimer:
This is not to shame
off the brand – I am just a person who gets too concerned when the going gets
tough and also I idolize the founder’s clear-sightedness in fashion retail.
This is to explicate that
everyone who is a customer has the right to proper and satisfactory service.
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